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"The ABC Signup system is so user friendly that we felt comfortable using it after just one hour-long training session. ABC listened to our unique challenges and gave us solutions we never thought possible. There was a real effort to ensure that it was not just a cookie cutter system but one that provided the solutions we needed."
Tiffany, Medical Minds in Motion



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MeetingZilla Software Places Event Content at Participants' Digital Fingertips

Save trees, lose the binders and embrace technology. With MeetingZilla, you can present your event content in a mobile format that's clean, easy-to-access, online 24/7 and -- get this -- free.

Just about any kind of event content can be made mobile-ready in minutes with MeetingZilla, the newest software solution from the gurus that simplified online registration with ABC Signup.

With MeetingZilla, event administrators publish their event content in a mobile format that’s simple to navigate, online 24/7 and free. Seriously, it’s free.

MeetingZilla’s web-based, content management tools allow users to place all of the pertinent content – such as the event agenda, venue information, maps and directions, speaker bios, evaluation forms and more – at participants’ digital fingertips anytime, anywhere.

“Event participants have gone mobile, and so should your event,” said Todd Chandler, president of parent company JTC Technologies. “MeetingZilla provides an incredibly simple and cool technology-based alternative to the waste of paper, time and resources typically incurred with hard-copy event materials.”

MeetingZilla is an Internet content tool, not an app. There are no uploads through an app store or waiting for updates. Users simply log in through the Internet to access the secure system, where they are able to choose basic design themes, add a logo then enter or upload all of the relevant content, including information about the event, the venue, exhibits, presenters, activities and much more. 

Administrators can access the web-based tools anytime to make last minute changes, send notification messages to participants, and even provide access to presenters or exhibitors who want to edit their uploaded information

MeetingZilla enables users to choose what content to include and what features to add, such as social media connections or links to area attractions. With a swipe of the finger, event participants on any type of mobile device view the content uploaded to the event’s MeetingZilla-created portal, be it hotel information, a speaker’s bio, a map of exhibitor space or an evaluation form.

Best of all, customers can put MeetingZilla to work for their programs almost immediately.

“Customers want a solution that’s easy to set up and provides added value to their event participants without blowing up the event budget or adding a lot of work to the process,” said Chandler. “MeetingZilla is designed to give users the ability to create an impressive mobile footprint with no training and no cost.”

About MeetingZilla
MeetingZilla is a web-based, content management tool designed to help administrators publish their event content online in an easy-to-access mobile format. To learn more about the product, visit the website at http://www.meetingzilla.com.

Customer Event Registrations, Attendance on the Uptrend, per ABC Signup Survey

Among the findings of a survey of ABC Signup's registration software customers was an increase in the number of events offered thus far in 2013, better attendance at those events, and a positive outlook for 2014.

Louisville, KY (July 10, 2013) – ABC Signup customers remain optimistic about the business trends of their programs and events, and the company’s registration software continues to save these clients significant time in administering their offerings. Those are two of the key findings from ABC Signup’s third annual survey of its customers, conducted each year in June.

The 2013 survey showed increases in both the customers’ number of events offered (50% of respondents said they offered “more” or “significantly more” programs, 48% said “about the same”) and attendance at those events (50% more/significantly more, 41% about the same). Those numbers, in turn, represented an uptick from the survey results for the identical queries in 2012 and 2011.

Time savings again garnered high marks from survey participants, as 91% cited “significantly more” or “more” time savings in 2013, compared to 86% in 2012 and 90% in 2011. The number of participants estimating their cumulative time savings on event administration since using ABC Signup at 50% or greater was 44% in 2013, 46% in 2012 and 42% in 2011.

“We are encouraged by the indications that our customers seem to be growing their programs and events, and making time to do so with the help of ABC Signup,” said Todd Chandler, the company’s president. “The combination of their ongoing success and the tangible benefits of our software lead to an outstanding customer retention rate for our company.”

Customers participating in the survey also skewed on the positive side in their outlook for 2014. While 63% of this year’s survey respondents expect to offer a similar amount of programs and events in the coming year, 34% anticipate an increase in offerings while only 3% expect a decline.

The top benefits of ABC Signup, per the survey results, remained relatively unchanged this year. Customers rated the top three administrative features as registrant data entry, automated communications to registrants, and easy access to reports. They rated the top three features from the registrants’ perspective as 24/7 access to register online, automated communications, and online payment.

A slight tweak to this year’s survey made it easier for customers to write in specific suggestions to improve ABC Signup’s registration software. In the past, feedback in this section of the survey has prompted the development of new features and improved functionality.

“We aren’t shy about mentioning how our customers, over the years, have played an essential role in the evolution of our software,” said Chandler. “As the end user, they know best what tools they need to be as efficient as possible in managing the registration process. Their suggestions and ideas allow us to build and fine tune those tools, making our software a better product than the one they originally bought, and making it even more attractive to new customers.”

“Naturally, we encourage this kind of feedback year-around and even schedule periodic reviews with our customers, but it’s great to have a vehicle like our annual survey to get a broad mid-year report on how things are going and at the same time get plenty of ideas to pursue going forward.”

About ABC Signup 
ABC Signup is a web-based software solution that simplifies registration management for classes, meetings, training courses, conferences and other types of events. Clients include various universities and school districts, churches, cooking schools, hospitals and a wide variety of organizations such as ADP, General Mills, Konica-Minolta, LG Electronics, National Geographic and Principal Financial. To date, ABC Signup’s registration software has helped hundreds of clients across 40 states and Canada conduct tens of thousands of events each year responsible for more than two million registrations and counting.

ABC Signup Resources Bring Some Clarity to the Registration Software Market

ABC Signup recently created three publications covering different aspects of registration software to help consumers become more educated about the product and how it might suit their program or event needs.

Louisville, KY (March 28, 2013) – Though it’s been around for more than a decade, registration software and its benefits, functionality and applications remain a bit of an unknown to many program and event administrators. With that in mind, registration software innovator ABC Signup recently created a number of free resources to better inform consumers about the product.

By the numbers: 5, 9 and 16
The company’s most recent publications examine and help shed light on registration systems from three separate angles: essential features, key benefits and typical applications.

  • 5 Essential Features of Registration Software details the key tools that allow users to create an online platform to market their programs and events, accept and administer registrations and much more.
  • 9 Benefits of Online Registration Software examines specific value propositions users can expect such software to deliver to their programs or events.
  • When to Prescribe Registration Software lists 16 types of programs and events that leverage registration software to make the process more convenient for registrants and more efficient for event administrators.

“We present information in these publications that addresses the types of questions we typically hear from prospective customers or see in the marketplace,” said Todd Chandler, president of ABC Signup. “Our goal is to create content that helps consumers first discern if registration software is the right solution and then determine whether their challenges require more robust tools or something else.”

‘Informed prospects make for better customers’
Chandler says that while the publications are provided as a service to consumers, ABC Signup benefits as well. First, the resources expand the company’s profile and subject matter authority as they are searched and accessed over the Internet. Second, in some cases the publications enable ABC Signup to gain contact information from prospects interested in learning more about the product.

Most important, the publications help qualify or disqualify prospects by educating them about registration software solutions vis-à-vis their organizational needs.

“From our experience, more informed prospects make for better customers,” said Chandler. “They also shorten the sales cycle and make it easier for us to differentiate ourselves from the competition.”

Find them under ‘Resources’
Consumers can access the documents by navigating to the ABC Signup website’s “Resources” page, which can be found under the “About Us” tab located on the home page. There they will find a number of additional resources.

Two white papers – “Online Registration Systems: Buy vs. Build” and “Gauging the ROI of Registration Software” – take a quick look at the economics of registration software. An eBooklet, “10 Case Studies: Online Registration Software,” recounts the before and after experiences of ABC Signup customers. And the site’s most popular download to date, “Buyers’ Guide: Online Registration Software,” offers tips and questions to ask to help consumers find the right fit for their needs. These and other documents are also accessible by clicking the appropriate “call to action” buttons placed strategically across the ABC Signup website.

“The registration software market is fragmented, underpublicized and ever-evolving,” said Chandler. “There are a couple of big players, many new startups and dozens of firms that fall somewhere in between. Things like pricing, functionality, and niche markets served vary significantly among competitors. We began compiling these resources – including the three latest publications – in an attempt to help consumers better navigate what can be a somewhat confusing market.”

About ABC Signup
ABC Signup is a web-based software solution that simplifies registration management for classes, meetings, training courses, conferences and other types of events. Clients include various universities and school districts, churches, cooking schools, hospitals and a wide variety of organizations such as ADP, General Mills, Konica-Minolta, LG Electronics, National Geographic and Principal Financial. 

New Survey Shows ABC Signup Customers' Events, Attendance Up

ABC Signup customers saw gains in the number of events they offered and attendance at those events, and continue to be optimistic about their programs’ business trends going forward. Those were among the findings from ABC Signup’s fourth annual survey of its customers.

Louisville, KY (July 10, 2014) – ABC Signup customers saw gains in the number of events they offered and attendance at those events, and continue to be optimistic about their programs’ business trends going forward. Those are some of the key findings from ABC Signup’s fourth annual survey of its customers, conducted each year in June.

The 2014 study showed increases in survey participants’ events offered (54% of respondents said they offered “more” or “significantly more” programs, 46% said “about the same”) and attendance at those events (66% more/significantly more, 29% about the same). Those numbers, in turn, represented an uptick from the survey results for the identical queries in 2013, 2012 and 2011.

Customers’ responses also skewed on the positive side in their outlook for 2015. While 46% of this year’s survey respondents expect to offer a similar amount of programs and events in the coming year, 46% anticipate an increase in offerings while only 8% expect a decline.

“It’s an oversimplification, but when business is good for our customers, it bodes well for us,” said Todd Chandler, president of ABC Signup. “We are encouraged by the survey’s findings as it relates to business levels and trends, and hope we continue to play a part in our customers’ success.”

Time saved from using ABC Signup again garnered high marks from survey participants, as 88% cited “significantly more” or “more” time savings in 2014, compared to 91% in 2013, 86% in 2012 and 90% in 2011. The number of participants estimating their cumulative time savings on event administration since using ABC Signup at 50% or greater was 54% in 2014, 44% in 2013, 46% in 2012 and 42% in 2011.

The top benefits of ABC Signup, per the survey results, remained relatively unchanged this year. Customers rated the top three administrative features as automated communications to registrants, registrants entering their own data, and easy access to reports. They rated the top three features from the registrants’ perspective as 24/7 access to register online, automated communications, and online payment.

A new question on this year’s survey indicated a wide variation among customers as to how and whether they use mobile to present and promote event content and support the registration process. The survey’s more open-ended query – seeking ideas for new features and functionality – generated a number of responses currently under review by ABC Signup’s developers.

“We discuss ideas with our customers on a regular basis, and build customizations and new features based upon those conversations,” said Chandler. “Their feedback, over the years, has enabled us to vastly improve the product they initially purchased, and make our software even more compelling to new customers.”

“We use our annual survey primarily to get a read on how things are going with our customers and to supplement our informal mechanisms for gaining customer input on new features and ideas,” said Chandler. “It’s doing what we hoped it would do – giving us insights into how to better serve our customers.”

ABC Signup Adds Learning Plan Option to Its Registration Software

ABC Signup's new Learning Plan option complements its registration software and is especially useful for providers of professional development, continuing education and other training programs.

Louisville, KY (October 4, 2012) – Registration software innovator ABC Signup today announced the addition of a Learning Plan module to its already robust online registration management system. The option gives existing customers and prospects the ability to create, track and administer learning opportunities for individual and groups participating in their training programs.

Todd Chandler, ABC Signup president, said the Learning Plan module was a natural extension of the company’s offerings based upon its existing software and a sizeable portion of its customer base.

“Our current functionality allows tracking of continuing education credits, automated communications to registrants, and the ability to easily set up multiple events,” he said. “That not only lends itself to the work behind our Learning Plan module, but it has also established ABC Signup as the vendor of choice for many providers of continuing education, professional development and other training programs.

“We think today’s unveiling of a Learning Plan option complements our registration software’s functionality and makes us an even better choice for those organizing and administering training programs.”

Like ABC Signup, the module is accessed by Internet through ABC Signup’s “customer login” on its home page, www.abcsignup.com.

Setup is nearly as simple. First, customers create the learning plan requirements by entering the parameters into the system. Those parameters might be a certain number of CEUs, select courses for new employees or a combination of training hours, specific courses or other requirements that make sense for the organization and its program’s participants.

Next, customers use the Assignments interface to assign individuals within their registrant database to a learning plan. The tool can designate time restraints, such as a start date (perhaps based upon employee hire date) and a completion date. If applicable, it can be used to assign participants to groups, perhaps based upon their manager, department, job type or other information customers may have in their database record.

The module then allows program administrators to keep track of participants’ progress with their plans. A customer can use it to get a status report on each participant, seeing what requirements have been met and which have not, and where they are along the continuum.

“Our solution covers the basics of learning plan administration,” said Chandler. “There are more complex and certainly more expensive solutions on the market, but we feel this offers right-sized functionality for many of our existing customers and prospects.”

Chandler said he expects training time on the new module to be minimal, and program administrators should be able to begin using the tools almost immediately.

Customers and prospects with questions about the new option and its pricing should contact Ron Smith at 866.791.8268x203 or 502.454.2850x203.

About ABC Signup

ABC Signup is a web-based software solution that automates registration management for classes, meetings, training courses, conferences and other types of events. Clients include various universities and school districts, churches, cooking schools, hospitals and a wide variety of organizations such as ADP, General Mills, Konica-Minolta, LG Electronics, National Geographic and Principal Financial.

ABC Signup Adds Multimedia File Upload Option to Its Registration Software

Registration software innovator ABC Signup now offers a "Media Manager" file upload option for customers wanting to complement their programs and events with multimedia files.

Louisville, KY (September 6, 2012) – With the addition of its “Media Manager” file upload capability, ABC Signup’s easy-to-use, feature-rich registration software just got richer. The new option enables users to supplement their programs or events by making multimedia and other large files accessible via the Internet.

Customers can use the tool to post a variety of files, including .mov, .wmv, .mp4, and more. These items can serve a number of purposes, including:

  • training course supplements in the form of PowerPoint presentations or educational videos;
  • sales/marketing tutorials that are required viewing for offices across the country;
  • mandatory human resources training media or documents; and
  • payment-required, limited-access instructional videos.

“We are committed to providing the features that our customers want, that make sense for our business model, and that make our software more valuable and attractive,” said Todd Chandler, president of ABC Signup. “We believe Media Manager provides a valuable, versatile tool that further differentiates us from the competition.”

The media upload component integrates a hosting and encoding system into ABC Signup’s comprehensive registration software. The new system doesn’t time out during large and lengthy uploads. Access isn’t automatically blocked to many users as often is the case with free embedded video services. Instead, the administrator controls who has access to the video.

Media Manager users have a number of ways to manage and monitor activity around the uploaded files. First, the files can be made available to registrants via two different paths. In one, an administrator can assign persons or groups to have access to media files. Persons may have unlimited access, or the administrator can limit access to a date range.

The administrator’s view includes a log that details which registrants have been granted access. It also shows who has not initiated access, who has started, the individual’s viewing progress, and who has completed watching or listening to the multimedia file.

Media Manager reporting tools can provide a multimedia access report as well as a media view report.

“This newest tool is yet another example of a software enhancement that evolved from a customer asking ‘what if’,” said Chandler. “While it is somewhat of a niche product, we believe there is a strong market for it and it will compliment additional software developments we will unveil in the coming months.”

About ABC Signup

ABC Signup is a web-based software solution that automates registration management for classes, meetings, training courses, conferences and other types of events. Clients include various universities and school districts, churches, cooking schools, hospitals and a wide variety of organizations such as ADP, General Mills, Konica-Minolta, LG Electronics, National Geographic and Principal Financial.

ABC Signup Named a Finalist For 2012 Inc.credible Awards

Online registration software pioneer ABC Signup was recently named a finalist for the 2012 Inc.credible Awards.

Louisville, KY (July 31, 2012) – Online registration software pioneer ABC Signup was recently named a finalist for the 2012 Inc.credible Awards, the annual business recognition program created by Greater Louisville Inc. – the Metro Chamber of Commerce (GLI).

More than 1,300 organizations were nominated for this year’s awards program. On July 27, five finalists were named in eight categories, including ABC Signup in the smaller business segment. ABC Signup was also one of five finalists in that category for the 2011 awards.

“When we launched our company a decade ago, we were serving a handful of customers, not an established market,” said Todd Chandler, president of ABC Signup. “We’ve been fortunate to grow our business in what has since become a competitive marketplace and challenging economy, and we are honored to have our efforts recognized by GLI and the local business community.” 

The awards program, now in its 12th year, recognizes the “best and brightest” small businesses for achievement in such criteria as business/civic leadership; inclusion; green practices/sustainability; innovation/technology; international commerce; non-profit impact; and business turnarounds. The winners, to be selected by a panel of 50 judges, will be announced at GLI’s 2012 Celebration of Small Business luncheon on Tuesday, September 11.

About ABC Signup

ABC Signup is a product of JTC Technologies, which was founded in 2002. ABC Signup is a web-based software solution that automates registration management for classes, meetings, training courses, conferences and other types of events. Clients include various universities and school districts, churches, cooking schools, hospitals and business such as ADP, General Mills, Konica-Minolta, LG Electronics, National Geographic, Principal Financial and Trane.

ABC Signup Customers See Business Improving in 2012, Expect Uptick in 2013 - Survey

ABC Signup customers expect increase in activity through the first half of 2012 to continue into 2013, according to annual June survey. The company's time-saving registration software is a contributing factor.

Louisville, KY (July 11, 2012) – According to the results of consecutive surveys, business is on the uptick for customers of registration software developer ABC Signup, and its time-saving software is a contributing factor.

That’s a key conclusion drawn from ABC Signup’s first and second annual June surveys, which assess business trends and the benefits of the software from a cross-section of providers of training programs, professional development, conferences and other events.

“We built our software on customer feedback and continue to seek and receive it on a daily basis,” said Todd Chandler, ABC Signup’s president. “But with our surveys, we gather a broader snapshot of business trends and perceptions about our product that we don’t always get, much less process, from our typical customer conversations. This information is very helpful to us, and valuable to our customers in terms of some of the enhancements to our software in response to their input.”

In each of the surveys, nearly nine out of 10 respondents reported their number of events as “more” or “about the same” as the year prior, with the number with “more” outpacing those reporting “less” at a rate of three-to-one. Those reporting more events year-over-year grew from 39% in 2011 to 42% in 2012, and those indicating a growth in event attendance year-over-year jumped from 34% in 2011 to 44% in 2012.

Also in both years, approximately nine out of 10 customers indicated that they were spending more time on registration administration prior to ABC Signup. Of those, 46% in 2012 said ABC Signup cut the time spent on registration management by at least half, compared to 42% reporting such time savings in 2011.

“We know there is a correlation between the time savings our software delivers and a program’s growth, whether in terms of number of events or attendance or both,” said Chandler. “Our customers have told us. One of our selling tools is their many testimonials stating how ABC Signup frees them to do other things to grow their programs. This survey again confirms that our customers are gaining time to do just that.”

In yet another positive trend, customers appear more bullish this year on their outlook for their programs or events for next year, as 47% of 2012 survey respondents expect growth in 2013 with 49% forecasting the same level of business. In the 2011 survey, only 32% anticipated growth in the year ahead (2012) while 61% expected levels to remain the same.

The survey also included questions asking participants to rate their favorite features of ABC Signup’s registration software from the perspective of a program administrator and from the perspective of a registrant. The final question sought suggestions for improvement, including an “other” option that allowed respondents to enter specific requests for new features or functionality, or tweaks of existing tools. In 2011, ABC Signup developed several software enhancements based upon survey feedback, and intends to do similar based upon the 2012 survey.

About ABC Signup

ABC Signup is a product of JTC Technologies, which was founded in 2002. ABC Signup is a web-based software solution that automates registration management for classes, meetings, training courses, conferences and other types of events. Clients include various universities and school districts, churches, cooking schools, hospitals and business such as ADP, General Mills, Konica-Minolta, LG Electronics, Los Angeles Times, National Geographic and Principal Financial.

ABC Signup Registration Software Customers Save Time, Money and Trees

ABC Signup customers save tons of paper, literally, using our near-paperless online registration software.

Louisville, KY (May 7, 2012) – Customers choose ABC Signup’s complete online registration software to streamline registration management and in the process save time and money… and trees.

The latter benefit is one way to describe the dramatic reduction in paper that results from switching to ABC Signup-built online registration from a process that used to entail internal printing and often required registrants to fax, mail or hand deliver printed-out flyers and signup forms.

“It definitely saves us a ton of paper,” said Wendy Braun of Duluth Schools ISD 709. “We used to have a very tedious deal where the Office Support Specialist would go through e-mails, print them out, put the data in a spreadsheet and use that to register people for classes. We were spending three hours a day just doing signups, and oodles and oodles of paper were being used.”

“We now only print sign-in sheets and name tags, so ABC Signup obviously saves us a lot of paper,” added Anne Nelsen, Piedmont Triad Education Consortium. “All of the evaluations, attendance forms and certificates are completed online, so if I have 4,000 people attending events throughout the year, you can just imagine the paper not being used.”

Rather than leave it to one’s imagination, ABC Signup decided to conduct a little research using a couple of estimates and conservative calculations. It turns out that terms like “tons” and “trees” are accurate descriptors of the amount of paper saved by ABC Signup customers and their registrants over the past few years.

Since 2003, customers used ABC Signup’s registration software for well over 100,000 programs and events involving approximately 1.5 million participants. An estimated 70% of these customers came from a paper-based registration process that entailed mailed event flyers with registration forms and/or downloaded and printed flyers with registration forms – either of which needed to be filled-out and faxed, mailed or hand delivered to the organization.

Conservatively gauging that each event organized by these 70% of customers involved a total of three sheets of paper (the sum of a combination of an event information flyer, registration form, evaluation, certificate or fax) provides the final multiplier for some back of the napkin math. If 70% of the 1.5 million registrants used a minimum of three sheets of paper to register for events, a total of 3.15 million sheets of paper [.7 X 1,500,000 X 3 = 3,150,000] would have been used if not for ABC Signup’s online registration software.

According to Conservatree, one ton of basic copy/printer paper (400 reams or 200,000 sheets) requires approximately 24 trees to manufacture. By that ratio, ABC Signup customers have saved more than 15 tons of paper – or 360 trees – over the years.

“When we launched ABC Signup, our goal was to provide an easier, more efficient means of managing the registration process from both the customer and the registrants’ perspective,” said Todd Chandler, president of ABC Signup. “Eliminating much of the registration paper chase was just one of many benefits of our software, and now that we’ve achieved a certain scale, that benefit has become meaningful even beyond our customers.”

Chandler noted that the environmental benefit of the company’s registration software extends well beyond saving trees. The overall reduction in printing reduces waste created by empty printing cartridges. The ability to instantly register via the Internet dramatically reduces the need for postal deliveries or registrants’ needing to drive the forms to the site.

“In retrospect, we were ‘green’ even before being ‘green’ was cool,” he said. “It’s nice to make a positive impact on the environment while bringing so much convenience and efficiency to our customers and their registrants.”

About ABC Signup

ABC Signup is a web-based software solution that automates registration management for classes, meetings, training courses, conferences and other types of events. Clients include various universities and school districts, churches, cooking schools, hospitals and business such as ADP, Chicago Tribune, General Mills, Konica-Minolta, LG Electronics, National Geographic and Principal Financial.

ABC Signup Closes 2011 With Record Customer Retention Rate of Over 95%

Online registration software provider ABC Signup traces its origins to product specifications from a client, and years later its customer-centric focus enabled the company to achieve a customer retention milestone.

Louisville, KY (January 26, 2012) – Online registration provider ABC Signup achieved a milestone in 2011, retaining more than 95% of its customer base.

The retention rate marked a new high for the nine-year-old company, whose hundreds of customers range from Fortune 500 companies to universities and school districts to hospitals, churches and more. ABC Signup typically sees annual contract renewals hover around 90%, according to Todd Chandler, president of the software development firm. Chandler attributed the 2011 success to a number of factors, all relating to the company’s customer-centric focus.

“Our registration management solution originated from a customer’s need and improved over the years in large part because of user feedback,” he said. “Our willingness to listen to our customers and act upon their recommendations continues to pay dividends in our software’s functionality and in our ability to deliver the level of value that wins their business. I’m not sure there is another registration software provider more attuned and responsive to its customers.”

The 2011 year saw ABC Signup approach customer retention with its usual objectives of providing a superior product and service. The company also conducted a record number of customer reviews, relocated its software to a cloud-based host and updated its registration system to keep pace with changes in browsers and operating systems.

Perhaps the biggest difference in 2011 was the multitude of upgrades made to the software and the corresponding efforts to inform customers about the changes and how to use these and other tools to improve their programs and events.

“In 2011, we made numerous enhancements to our software in terms of new features and functionality, and added a number of customizations to meet the needs of individual clients,” Chandler added. “We also did a better job communicating about these new tools and upgrades through our website, blog and monthly newsletter, as well as through our scheduled calls with customers.”

A 2011 survey marked a key customer feedback effort designed to get a better understanding of business trends, how clients use ABC Signup and what functionality they would like added to the registration software. Among other things, the survey data led to specific enhancements to the software.

ABC Signup’s ongoing dialogue with its customers also generated a number of favorable customer testimonials, case studies and referrals, all of which aid the company’s marketing and sales efforts.

“We believe we have a great product and our customers seem to share that sentiment, both publicly and one-on-one with prospective customers,” said Chandler. “Having customers who are willing to advocate for your product just magnifies the importance of continuing to do the things that earn their business.”

About ABC Signup

ABC Signup is a web-based software solution that automates registration management for classes, meetings, training courses, conferences and other types of events. Clients include various universities and school districts, churches, cooking schools, hospitals and business such as ADP, General Mills, Konica-Minolta, LG Electronics, Los Angeles Times, National Geographic and Principal Financial.

ABC Signup Adds New Customization Features to Online Registration Software

Easier registration-page theme customization is among the more than two dozen new features and enhancements added to ABC Signup's registration software during the course of 2011.

Louisville, KY (December 13, 2011) – ‘Tis the season of giving, and this week ABC Signup presented its customers new tools and a simplified user interface for page theme customizations, a significant upgrade to the company’s online registration management software.

The improved interface provides a task-oriented menu making it easier for customers to navigate pages being created with themes, while the new tools simplify aspects of theme setup such as matching the user’s website color scheme and design.

"Two of the most important criteria to our development activities are ease of use and the benefit of the feature or upgrade,” said Todd Chandler, president of ABC Signup. “We believe that these page customization enhancements accomplish those criteria.”

Thus far in 2011, more than two dozen new features or functionality improvements and several client-specific customizations have been incorporated into ABC Signup’s online registration software, most in response to customer requests. Chandler says the company’s customer-centric focus and programming agility set it apart from many of its competitors.

“We developed our core product eight years ago based upon customer feedback, and it has evolved since to reflect the real-time registration management needs of their programs and events,” said Chandler. “We’ve stayed true to our mission of doing just about whatever it takes to provide value to our customers, while many of our competitors are too small to listen or react, and a few are too large to bother with company- or segment-specific enhancements.”

Added Chandler, “The running joke around the office after we publish the release notes of a new update is ‘okay, that’s it, the software is complete,’ when we are fully aware that we must continue to improve our product to stay in step with our customers and hopefully ahead of our competition.”

As a complete registration management system, ABC Signup has more features than most customers will ever use. The software allows program and event administrators to create calendar listings, specific event pages and registration forms linked to and mirroring their organizations’ websites. It allows users to craft automated e-mail notifications – such as confirmations, wait-lists and invoices – as well as program evaluations and surveys. It is used to generate nametags and attendee lists, track CEU credits or certifications, and export a variety of reports.

Even with this comprehensive set of registration tools, nearly every customer has different needs, and some request slight nuances to the system’s functionality or an ancillary feature that require software enhancements.

Customer-specific projects this year drove enhancements in functionality related to payment options, conference features and learning management-type tools. Most upgrades, however, address single, specific features. Some – such as the ability to generate QR (quick response) codes tied to event details – incorporate new tools on the market.

“First and foremost, we work our customers’ ‘wish list’ when it comes to software upgrades, targeting projects that provide the most benefit to our users,” said Chandler. “But, we also add our own unique features, and do our best to keep pace with industry trends.”

Those efforts must be balanced with the unplanned updates required when Microsoft upgrades its Explorer browser or Apple unveils a new operating system. Any third party changes in software or hardware related to Internet platforms require testing and occasional tweaks to ensure that ABC Signup continues to run seamlessly.

In 2011, the company successfully navigated an altogether different upgrade when it transitioned to a cloud-based delivery system.

“Moving to a true, managed cloud environment allowed us to spend less energy on hardware, disaster recovery and capacity issues and focus more on continued improvements to our software service,” Chandler said. “It was one of the key factors – along with the many customers we added the year prior – that drove our impressive development story of 2011.”

A story that, says Chandler, will continue to be written in 2012.

“We have some exciting projects underway – projects that will not only benefit our customers, but hopefully expand our opportunities going forward.”

About ABC Signup

ABC Signup is a web-based software solution that automates registration management for classes, meetings, training courses, conferences and other types of events. Clients include various universities and school districts, churches, cooking schools, hospitals and business such as ADP, Chicago Tribune, General Mills, Konica-Minolta, LG Electronics, National Geographic and Principal Financial.

ABC Signup Named a Finalist For 2011 Inc.credible Awards

Online registration software provider ABC Signup was recently named a finalist for the 2011 Inc.credible Awards for small businesses.

ABC Signup, an innovative provider of online registration solutions, was recently named a finalist for the 2011 Inc.credible Awards, the annual business recognition program created by Greater Louisville Inc. – the Metro Chamber of Commerce (GLI).

More than 1,600 organizations were nominated for this year’s awards program. Last Friday, five finalists were named in eight categories, including ABC Signup in the smaller business segment.

“We’ve been fortunate to grow the company in a challenging economic environment, which is a reward in itself,” said Todd Chandler, president of ABC Signup. “That said, it is very gratifying and an honor to be named a finalist among so many nominees.”  

The awards program, now in its 11th year, acknowledges small businesses in the Louisville area that have demonstrated business/civic leadership and/or excelled in areas such as inclusion; green practices/sustainability; innovation/technology; international commerce; non-profit impact; and turnarounds. The winners, which are selected by a panel of 40 judges, will be announced at GLI’s 2011 Celebration of Small Business luncheon on Wednesday, August 31.

[Follow-up: We didn't grab the gold, but a top five finish for one of the two big prizes out of 1,600 nominations was somewhat gratifying.]

About ABC Signup

ABC Signup is a product of JTC Technologies, which was founded in 2002. ABC Signup is a web-based software solution that automates registration management for classes, meetings, training courses, conferences and other types of events. Clients include various universities and school districts, churches, cooking schools, hospitals and business such as ADP, Chicago Tribune, General Mills, Konica-Minolta, LG Electronics, National Geographic and Principal Financial.

ABC Signup Customers Expect Uptrend in Programs and Events to Continue in 2012, Per Survey

The first customer survey conducted by online registration software company ABC Signup revealed a slight uptrend in activity for providers of training programs, workshops and other events.

A cross-section of providers of training programs, workshops and other events are seeing a slight uptick in activity in 2011 and expect to offer the same or more of such programs in 2012. Each said they save time managing registrations for these offerings through ABC Signup’s online registration software, according to the first customer survey conducted by the company.

“We felt a survey could complement the anecdotal information we get from ongoing conversations with our customers,” said Todd Chandler, president of ABC Signup. “We gained a clearer picture of market expectations as well as customer perceptions about our software.”

While 47% of survey participants said their number of programs or events were about the same thus far in 2011 versus 2010, 40% cited an increase compared to 13% who saw a decrease. Attendance for these events tracked about the same year-over-year for 42% of survey respondents, but 34% experienced increases versus 24% who recorded declines. About one-third of those surveyed expect to offer additional programs in 2012, while 61% project their offerings to remain about the same as 2011.

Customers noted significant time savings achieved through ABC Signup, with 42% estimating they saved at least 50% of the time they had been committing to registration management prior to using ABC Signup. Another 29% placed their time savings at 20%, and 21% estimated their time savings at 30%.

“Time savings is one of our key selling points, so it is gratifying to be able to quantify those savings at such high percentages,” said Chandler. “Over the years, customers repeat the mantra about ABC Signup ‘freeing them up’ to do other aspects of their job or devote more time to improving program content, and this survey indicates they are gaining the time to do it.”

Customers were almost evenly split in choosing their top three features of ABC Signup’s software, with most selecting “registrants enter their own data,” “automated correspondence to registrants,” and “easy access to reports such as attendance or financials.” They cited 24/7 access to register online and e-mail confirmations/reminders as the two top features of ABC Signup from the registrant’s perspective.

When asked what they might improve about ABC Signup’s software, survey participants were less decisive. Of the choices, 30% selected “more report exporting options,” while another 30% selected “other” and wrote in answers ranging from “nothing” to “not such a short timeout period” to “more customization.” And in an unsolicited testament to ABC Signup’s devotion to customer feedback, one respondent wrote, “As we think of new features, they tend to appear, as others must have had the same ideas.”

“From the sales and renewal processes to our regularly scheduled customer reviews to our ongoing dialogue about software features, we are always talking to our customers and upgrading our product to better serve them,” said Chandler. “This survey mirrors a lot of what we hear in individual conversations, but gives us a little more consensus on the market trends and product characteristics so important to our business.”

About ABC Signup

ABC Signup is a product of JTC Technologies, which was founded in 2002. ABC Signup is a web-based software solution that automates registration management for classes, meetings, training courses, conferences and other types of events. Clients include various universities and school districts, churches, cooking schools, hospitals and business such as ADP, Chicago Tribune, General Mills, Konica-Minolta, LG Electronics, National Geographic and Principal Financial.

ABC Signup Grows Revenues By Nearly 40% in 2010

ABC Signup, a leading provider of online registration solutions, today announced a number of key accomplishments in 2010, highlighted by a 38.7% growth in revenues and record profitability.

ABC Signup, a leading provider of online registration solutions, today announced a number of key accomplishments in 2010, highlighted by a 38.7% growth in revenues and record profitability.

The privately held Louisville company, now in its eighth year of business, achieved the growth through high customer retention and the addition of several new clients over the course of the year, including Creighton University, the Des Moines Art Center, Drake University, Konica Minolta, LG Corp., Marquette University and Yokogawa Corporation of America.

“Our ability to grow revenues and profitability in a stagnant year for corporate training budgets and educational funding is a testament to the value of our product and the effort of our team,” said Todd Chandler, president of ABC Signup. “Obviously, the cost savings and efficiencies delivered through our software resonated with those seeking a better solution for administering registrations. We believe this kind of success in a challenging environment bodes well for our future and validates efforts made over the past 12 months to ensure continued growth.”

In 2010, ABC Signup executed a handful of initiatives critical to building its client base. The company added two full-time staff, and in May moved to larger offices (in the Paragon Center, 6060 Dutchmans Lane) to allow for additional expansion. It also attained accreditation with the Better Business Bureau.

In addition, ABC Signup enhanced its software through several product updates during the past 12 months that added or improved functionality. It bolstered its marketing profile – and added a number of resources for its customers – with the launch of a redesigned website, www.abcsignup.com, at year’s end.

“Like most software that supports an online service, product features and a compelling website are critical to rising above the pack,” said Chandler. “These are investments that we feel will move us forward again in 2011.”

About ABC Signup

ABC Signup is a product of JTC Technologies, which was founded in 2002. ABC Signup is a hosted software service (Software as a Service – SaaS – or “cloud” solution) that automates registration management for classes, meetings, training courses, conferences and other types of events. Clients include various universities and school districts as well as organizations such as ADP, Chicago Tribune, General Mills, Konica-Minolta, Kraft, LG Electronics, National Geographic and Principal Financial.

ABC Signup Awarded Accreditation From Better Business Bureau

ABC Signup recently received full accreditation from the Better Business Bureau (BBB), signifying that it currently provides and is committed to practices such as sound advertising, selling and customer service that enhance consumer trust and confidence in business.

(November 1, 2010) ABC Signup recently received full accreditation from the Better Business Bureau (BBB), signifying that it currently provides and is committed to practices such as sound advertising, selling and customer service that enhance consumer trust and confidence in business. The company’s application for accreditation was approved during the October meeting of the board of directors of the BBB of Louisville, Southern Indiana and Western Kentucky.

In announcing the approval, BBB President and CEO Charles Mattingly thanked ABC Signup for its “commitment to BBB standards for marketplace trust and to helping the BBB promote a business climate where companies compete honestly and customers buy with confidence.”

Todd Chandler, president of ABC Signup, said his company pursued the accreditation as a means to differentiate itself from the competition and provide a familiar symbol of trust to www.abcsignup.com, ABC’s online “storefront.”

“There are a number of online registration management providers, and many of them offer excellent services,” Chandler noted. “But if I am shopping on the Internet for a service that is provided through the Internet, I want to be sure the provider is someone I can trust. The BBB seal instantly communicates that we are a business that can be trusted to do right by its customers.”

“We are in our ninth year in business and have hundreds of customers – mostly repeat customers – and truly believe that our transparency, integrity and responsiveness play a critical role in customer retention and in our overall growth,” added Chandler. “Our approach to business aligns with the BBB’s values, and nothing communicates that as quickly to a prospect or customer as accreditation and the BBB logo.”

The accreditation process involved a review of ABC Signup’s business by the BBB followed by a presentation for final approval to the organization’s board of directors. Once approved, ABC became listed in the BBB’s business directory, allotted a page on the BBB’s online marketplace and held accountable to the BBB code of business practices.

About ABC Signup

ABC Signup is a product of JTC Technologies, which was founded in 2002. ABC Signup is a hosted software service that automates registration management for classes, meetings, training courses, conferences and other types of events. Clients include various universities and school districts as well as organizations such as ADP, Chicago Tribune, General Mills, Konica-Minolta, Kraft, LG Electronics, National Geographic and Principal Financial.

ABC Signup Launches New Site

ABC Signup today launched a redesigned website, www.abcsignup.com, to better serve its customers and prospects.

(December 28, 2010) ABC Signup today launched a redesigned website, www.abcsignup.com, to better serve its customers and prospects. Key information is now more readily available, navigation has been simplified and the site’s resources have been expanded to provide a more useful, current and interactive flow of information.

“As an online registration solution provider, it only makes sense to better leverage our online presence to attract, inform and signup customers for our service,” said Todd Chandler, ABC Signup president. “We believe this revamped site enables the right prospects to get to our site faster via search, and once there, quickly find the information they need to make an informed decision.”

The site’s new look, accented by chalkboard images, also reflects ABC Signup’s commitment to providing online registration management tools to a niche market of providers of education, training, and professional development events. New interactive elements should make the new site even more valuable to this segment.

“We’ve also added resources that we believe help our customers get the most out of our solution by learning about new software features, sharing best practices and offering input into ways to improve our product,” added Chandler.

Those resources include an interactive blog, a News section, Case Studies and easy access to the company’s newsletter and social media. In addition, a separate server now houses ABC Signup’s online registration software, providing an additional layer of security for the company’s hundreds of customers.

“Our growth coupled with the need to update and retool our website made it a logical move to expand to an additional server,” said Chandler. “This will have no impact on our customers other than to improve our online security.”

About ABC Signup

ABC Signup is a product of JTC Technologies, which was founded in 2002. ABC Signup is a hosted software service that automates registration management for classes, meetings, training courses, conferences and other types of events. Clients include various universities and school districts as well as organizations such as ADP, Chicago Tribune, General Mills, Konica-Minolta, Kraft, LG Electronics, National Geographic and Principal Financial.

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